Microcredential in
IT Support Professional
This course is eligible for financial aid for qualified students.
Mohawk Valley Community College
Utica, NY 13501
Face to Face
Delivery
1 Semester
Estimated time to complete
9.1 CEUs
Continuing education units
$1,075.00
Estimated cost*
What you'll learn
Boost your career as an IT Support Professional with this comprehensive microcredential. Designed to propel you into the dynamic world of IT support, this program equips you with essential skills for success in entry-level roles within the tech industry. Whether you see yourself providing hands-on assistance in a local startup or offering remote help desk solutions for a global enterprise, this microcredential has you covered. You will excel at IT troubleshooting, learn to deliver exceptional customer service, and gain expertise in networking, operating systems, system administration, and security protocols. Successful completion of this microcredential prepares you for continued study and to immediately apply for help-desk and IT customer support positions.
A face to face microcredential from Mohawk Valley Community College (9.1 CEUs). Registration is completed with Mohawk Valley Community College. Eligible for financial aid.
Who can enroll
Ages 18 and up.
Upcoming sections
Section 1:
Full
Section 2:
Open
What you can earn
IT Support Professional Microcredential (Digital Badge)
Pathway to Credit
This Mohawk Valley Community College course can count toward credit at the SUNY campuses below. Each campus decides how the credit applies; confirm with its admissions or registrar office.
| Campus | Major | Counts as | Degree | Credits | As of |
|---|---|---|---|---|---|
| Farmingdale State College | Computer Science | CSC 101 Introduction to Programming | Bachelor's | 6 | Oct 6, 2025 |
| Maritime College | Computer Science | CSC 101 Introduction to Programming | Bachelor's | 6 | Jan 9, 2025 |
Farmingdale State College
Major
Computer Science
Counts as
CSC 101 Introduction to Programming
Degree
Bachelor's
Credits
6
As of
Oct 6, 2025
Maritime College
Major
Computer Science
Counts as
CSC 101 Introduction to Programming
Degree
Bachelor's
Credits
6
As of
Jan 9, 2025
Skills covered
IT Troubleshooting
Customer Service
Networking
Operating Systems
Security Protocols
Cybersecurity Concepts
Hardware Components Knowledge
Computer Operating Systems
Command-Line
GUI Systems
Memory Management
Software Installation
Networking Concepts
LAN Topologies
Network Protocols
OSI Model
Network Operating Systems
Network Security
LAN Administration
Career outlook
Related occupations: IT Support Specialist, Help Desk Technician, Junior Developer
Entry-level IT roles often require a certification rather than a degree.
* Estimated cost
Each campus will confirm final costs.