Microcredential in
IT Professional-Desktop Support
This course is eligible for financial aid for qualified students.
Rockland Community College
Suffern, NY 10901
Face to Face
Delivery
1 Semester
Estimated time to complete
10 Credits
Credit-bearing
$2,425.00
Estimated cost*
What you'll learn
Learn how to manage a modern Microsoft Windows Desktop Operating System and prepare for an entry-level IT support role with this IT Professional-Desktop Support microcredentials. You will gain in-demand skills in installation, troubleshooting/repair, configuration, maintenance and management of computer hardware, operating systems, and software, along with an introduction to networking and security settings. You will begin preparation for the following nationally recognized certification exams: CompTIA A+, Microsoft MD-102: End Point Administrator. Successful completion of this microcredential readies you to continue your education, to the IT Support Professional-Networking microcredential linked below, and the associate degree. You will also be ready to immediately apply for positions such as Desktop Support Specialist, IT Support Specialist/Computer Support Specialist, Help Desk Technician or Computer Support Specialist.
A face to face microcredential from Rockland Community College (10 credits). Registration is completed with Rockland Community College. Eligible for financial aid.
Who can enroll
Ages 18 and up.
Upcoming sections
Section 1:
Open
What you can earn
IT Professional-Desktop Support Microcredential (Digital Badge)
Skills covered
Hardware Installation and Configuration
Software Installation
Printer Installation
Systems Configuration and Management
System Updates
Firewall Configuration
Application Management
System Backup and Recovery
Remote Assistance
User and Group Management
File System Management
Mobile Device Configuration
Network Setting Configuration
Authentication and Authorization Management
Risk Management
Organizational Security Policies
Critical Thinking
Troubleshooting
Career outlook
Related occupations: IT Support Specialist, Help Desk Technician, Junior Developer
Entry-level IT roles often require a certification rather than a degree.
Funding opportunities
You may be able to pay for this course with the funding below. Each program decides who qualifies.
SUNY Reskilling Fund (Grant)
Covers tuition for short-term training that leads to in-demand jobs.
Who qualifies: Unemployed or underemployed New York residents.
* Estimated cost
Each campus will confirm final costs.