Microcredential in
Customer Service
This course is eligible for financial aid for qualified students.
SUNY Ulster
Stone Ridge, NY 12484
Hybrid
Delivery
2 Semesters
Estimated time to complete
75 Hours
Instruction hours
$2,100.00
Estimated cost*
What you'll learn
Unlock boundless career possibilities with this Customer Service microcredential! This microcredential provides you with indispensable business acumen, polished communication skills, essential literacy in key business software applications and unrivaled customer service competencies. With a focus on practical applications and real-world scenarios, you will emerge as a trusted advocate for customer satisfaction, ready to leave a lasting impression in any role you pursue. This microcredential was initially designed for the famous Mohonk Mountain House, legendary for its customer service excellence; however, the skills have broad application across industries from business to hospitality to healthcare. Grounded in essential business skills, successful completion of this microcredential prepares you for continued study, internships and to immediately apply for jobs as a client relations specialist, administrative assistant, executive assistant, office manager, sales specialist, customer service representative, call center agent and more.
A hybrid microcredential from SUNY Ulster (75 instruction hours). Registration is completed with SUNY Ulster. Eligible for financial aid.
Who can enroll
Ages 18 and up.
Upcoming sections
Section 1:
Open
What you can earn
Customer Service Microcredential (Digital Badge)
Pathway to Credit
This SUNY Ulster course can count toward credit at the SUNY campuses below. Each campus decides how the credit applies; confirm with its admissions or registrar office.
| Campus | Major | Counts as | Degree | Credits | As of |
|---|---|---|---|---|---|
| Cayuga Community College | Business Administration | BUS 101 Introduction to Business | Associate | 3 | Mar 5, 2026 |
| NYS College of Veterinary Medicine at Cornell University | Accounting | ACC 110 Principles of Accounting | Bachelor's | 3 | Mar 15, 2024 |
| SUNY Plattsburgh | Business Administration | BUS 101 Introduction to Business | Associate | 3 | Oct 6, 2025 |
Cayuga Community College
Major
Business Administration
Counts as
BUS 101 Introduction to Business
Degree
Associate
Credits
3
As of
Mar 5, 2026
NYS College of Veterinary Medicine at Cornell University
Major
Accounting
Counts as
ACC 110 Principles of Accounting
Degree
Bachelor's
Credits
3
As of
Mar 15, 2024
SUNY Plattsburgh
Major
Business Administration
Counts as
BUS 101 Introduction to Business
Degree
Associate
Credits
3
As of
Oct 6, 2025
Skills covered
Critical Thinking
Problem Solving
Conflict Resolution
Business Communication (Written & Verbal)
Foundations of Business
Microsoft Office Suite
Business Mathematics
Business Planning
Entrepreneurship
Marketing
Career outlook
Related occupations: Office Manager, Project Coordinator, Small Business Owner
Business and project skills apply in almost every industry.
Funding opportunities
You may be able to pay for this course with the funding below. Each program decides who qualifies.
WIOA Individual Training Account (WIOA)
Federal Workforce Innovation and Opportunity Act funding, through your local career center.
Who qualifies: Adults and dislocated workers approved by a New York career center.
* Estimated cost
Each campus will confirm final costs.